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Please read the following frequently asked questions and if you can’t find your answer, please forward your question to us, we will answer you as soon as possible.

EFFECTS ON WEIGHT AND SHIPPING FEE

How is the Weight of the Shipment Determined?

The cost of your post that you will do abroad is the place that the fact that you sent the factor from the actual weight of the package you sent the factor. For this reason, it is necessary to calculate the volumetric weight of your shipment other than the weight. The value that is high will be used for pricing by comparing the actual weight of your shipment and its Volumetric Weight.

In order to calculate the volumetric weight (DESI), you need to have measurements of the Length, Depth and Height of your jacket. You can calculate the volumetric weight with the formula Length (cm) X Height (cm) X Depth (cm) / 5000.

When entering the information about your shipment, you must enter the height, height and height of your package in cm along with the weight of your package.

How Do Parcel and Package Sizes Affect the Price?

The most important factoraffecting the Cost of Shipping Cargo Abroadis the volumetric weight and the space that your package will take up on the plane, so as package dimensions increase, your Cost of Shipping Abroadwill increase at the same rate.

When you send a product weighing 1 kg to abroad with a package size of 30x30x30, you will be charged with 5.4 kg due to the volumetric weight (DESI).

Please note that if you prepare the dimensions of your parcel as small as possible for shipments abroad, you will get a price advantage.

How Can I Ship Heavy and Bulky Shipments, Are There Any Limitations?

There are some limitations for Fast Express Cargo Shipmentsabroad. These limitations apply to three different limitations, namely the weight, volumetric weight and dimensions of the shipment.

Your shipments in the form of parcels with Fast Shipping to Europe by ExpressAbroad can weigh a maximum of 70 kg. But its actual weight is 30 kg. there will be extra costs for the last shipments. Considering that a person will carry these packages for 30 kg. take care that it does not exceed its weight.

Please make sure that the packages you will prepare for Fast Shipping abroad do not exceed the dimensions of 120 cm X 80 cm X 80 cm. These dimensions are considered to be the maximum portable package dimensions. As a single length, extra pricing is provided for shipments longer than 120 cm. When preparing your packages, you should prepare them in such a way that their length does not exceed 120 cm.

You can find out any questions you are curious about your parcel measurements by contacting our customer service team.

PACKING AND PREPARING TO SHIP

What Stages Do Your Packages Go Through?

It is important to know at what stages your package has reached the buyer’s hands after your order, to prepare your package and to avoid possible damages.

Collection of your shipment in certain regions within Istanbul Our customers who will make shipments from regions and provinces that are outside these regions by Swiss Shipping Transport send their shipments to the cargo company that we have agreed with to our Istanbul Operations Center address as a counter payment. After dec detailed search and control of your shipments arriving at the Swiss Shipment and Transportoperations center, they go to the company’s operations center, which we have agreed on, and also here they are loaded onto the aircraft by passing through an x-ray device.

During this transportation, your cargo is transported along with all other cargoes, in some cases it is stacked on top of each other and transported. All packages that are prohibited from being transported as content or that are inconvenient to take on a flight are returned to the senders.

Shipments arriving in the receiving country are examined by the customs of the receiving country, then they are transported with our contracted cargo companies and delivered to the recipient.

How Should I Pack My Parcel?

Please take care that your parcel is packed when preparing your shipment abroad.

  • Wrapping the items that can be broken in a balloon bag (patpat) will protect them from breaking in case of concussion and impact that may occur during transportation. If you are shipping more than one item or product, wrapping them all separately will prevent them from breaking by hitting each other.
  • Using previously unused and high-quality parcels ( Double Corrugated ) will prevent deformation at loads that may occur during transportation. Because the standard packages that you can supply from your environment that have been used before will usually be single corrugated packages, they can be deformed if they are loaded on them, causing damage to your shipment abroad.jul.
  • By filling the gaps left in the package with packing materials such as foam, cardboard, your pillow will protect the materials you send abroad from external impacts.
  • We recommend using quality duct tape. Cheap duct tape may cause your duct to open because it will not hold enough. In addition, we will not only tape the upper lid of your parcel, but also its sides, which will prevent your parcel from opening or exploding.
Can I Send Fragile Items With You?

You can send your fragilecargoes that you will send abroad with us. But the important point here is that the packaging is done accordingly. Cargo companies have the right not to carry and refuse products that may break if their packaging is not done properly. In addition, even if they agree to carry materials such as glass and porcelain, they can exclude insurance.

In addition, even if they agree to carry materials such as glass and porcelain, they can exclude insurance.

What Documents Should I Prepare Before I Ship?

For Non-Paper Cargoes that you will Send Abroad, you must first prepare a Proforma Invoice. In short, Proforma Invoice is a statement containing sender and recipient information in which all products and prices contained in the package are written. This document will be examined by the customs officers of the country where you sent it and will be used to calculate the customs duty. If the Proforma Invoice is declared incomplete, there may be problems at the customs office of the receiving country.

In accordance with the information you provide, we prepare it on your behalf and send a copy to your e-mail address.

Will I Have A Legal Document When I Ship With Switzerland Cargo - Transport?

Swiss Transport Transport is a company that mediates cargo transportation. He is registered with the chamber of commerce of our company and continues his activities. All your shipments are legally under our responsibility.

When the shipments you send reach our operations center, a copy of the bill of lading will be prepared and sent to you. This bill of lading certifies that this cargo belongs to you and you can instantly track the cargo company (DHL, FedEx, UPS etc.) with the bill of lading number on it. For details on the transport contract, please review our transport contract.

What is Bill of Lading (Air Waybill)?

It is a document issued by companies engaged in International Express (Airplane) Cargo Transport and showing that the packages have been received for transportation. It contains the contactinformation of the Sender and the Receiver and proves that the shipment was made on yourbehalf.

With your bill of lading number, you can instantly track the stages of your cargo.

What is Proforma Invoice?

It is the declaration you make in writing to the customs of the recipient country, which should be prepared for international shipments made out of paperwork, including the item and item price information of the content of your shipment. It does not replace the actual invoice, this declaration is accepted by the customs authorities of the receiving country and customs tax is calculated in line with the information and prices written on it.

What Happens If I Don't Fully Declare My Package Contents on the Proforma Invoice?

If you do not fully declare the content of your cargo on the Proforma Invoice or if you report a different price, the customs authorities may request you to update your declaration, or they may calculate the customs tax over standard market values. If your shipment contains a no-fly, customs-unaccepted product that you did not declare on the proforma invoice, your shipment may be destroyed and you may be charged an additional fee for this destruction.

Especially food products that are not in their original packaging are not accepted by customs of many countries if they do not have a food certificate. For your food and similar shipments, please contact Swiss Cargo Transport customer service in advance and get information.

Which Shipments Do You Transport?

The goods listed below are NOT CARRIED BY US UNDER ANY CIRCUMSTANCES.

  • livestock
  • Antiques (delicate and/or breakable)
  • Asbestos/Asbestos
  • Precious metals as bullion
  • Cash Money
  • Firearms and their parts and ammunition
  • Fur
  • Hazardous or flammable substances (determined by IATA Regulation
  • Human body parts or ashes
  • Jewellery, precious metals and gemstones
  • Narcotic substances (illegal)

COLLECTION AND DISTRIBUTION

How Do You Collect My Submission?
Your packages will be collected by our contracted UPS Cargo personnel from your address on the day you specify. You need to send it to our Istanbul Operation Center Address with UPS Cargo against payment. Our Customer Service Team will contact you in this regard and share the details. On the day your shipment reaches us, it will be shipped abroad and the bill of lading and tracking information will be sent to you.
Can I make a collection on the date I want?
Yes, we can collect on the day you want. You can add this and similar requests and comments to the note section at the order entry stage.
When the Courier Arrives for Collection and What Happens If It Doesn't?

Our contracted UPS Cargo makes the collections The necessary organization for the collection to be made from your address on the date you desire is made by us. UPS Cargo personnel will collect your shipment from your address until 17:00 at the latest, depending on the traffic and the density of the day.

You can contact our Customer Services for possible setbacks and problems.

Can I Set the Delivery Day and Time of My Shipment?
We do not have time priority services for our individual customers. We are able to offer Time Priority Services for our corporate customers.
How Can I Track My Shipment?
You can track your shipment instantly with the bill of lading number we will give you. Your bill of lading number will be created when it reaches the Istanbul Operations Center and will be notified to you via your e-mail address. In addition, all the movements of your package will be automatically sent to your e-mail address.
Submission Undelivered, Why?

If your shipment has not been delivered within the standard time, you can get detailed information about the latest status, any problem or the reason for delay from the cargo tracking page.

Delivery Delays;

  • The Recipient Could Not Be Found at the Address
  • Insufficient Address
  • The Shipment Has Been Inspected by Customs
  • Coinciding with a Holiday in the Receiving Country

There may be reasons such as With the DHL and FedEx cargo companies we work with, the probability of loss and damage is very low.

Are You Intervening in Customs Procedures?

Cargo companies cannot directly intervene in customs procedures. As we cannot predict the costs that may occur at the customs, it is not possible for us to give a guarantee of passage through customs.

What is Customs?
Customs is a government agency where goods and goods entering and leaving countries are examined and taxed if necessary. Although there are different exemption conditions for each country, non-commercial shipments up to € 100 are generally exempt from customs. Taxation can be made in commercial shipments or if the buyer is a company.
Extra Fee Was Demanded From The Buyer While Delivering The Shipment, What Is The Reason?
Swiss Freight Transport only charges for the door-to-door transport service. If your shipment is subject to customs duty in the receiving country’s customs and similar fees occur, these fees are requested from the buyer. The taxes and fees incurred are entirely outside of us, the fees incurred in the customs of the recipient country, and they enter the box of the recipient country, they are not related to Swiss Shipping Transport.
What Should I Do When My Shipment Does Not Reach The Recipient?
If your shipment does not reach your recipient, please contact Swiss Transport Transport Customer Service. As an intermediary company, Swiss Transport Transport will contact the carrier on your behalf and inform you about the details of your shipments.
Can I Get My Fee Back If My Shipment Is Delivered Late?

As Swiss Transport Transport, we only act as an intermediary.ayız. We make agreements with the leading companies of the sector on your behalf and give you the most suitable shipping prices.

Although there is no problem in general, sometimes there may be delays in delivery due to customs and similar reasons. Since these delays are not directly related to us, there are no refunds for late deliveries.

DAMAGE AND INSURANCE PROCEDURES

My Shipment Has Been Delivered Damaged, What Should I Do?

If the package arrived crushed or damaged during delivery, the buyer must make a record of the delivery courier.Claims cannot be made for shipments for whichno record has been kept.

Your shipments are automatically insured by Swiss Cargo Transport for up to 50 USD. Except for damage caused by packaging, Swiss Transport Transport will pay you the shipping fee and the content cost up to 50 USD.

You can contact our Customer Services for damage notifications.

We have extra insurance options for full protection and you can contact our Customer Service.

What is the Full Protection Insurance Fee and How Much Damage Does It Protect?
In order to provide Full Protection, we can insure up to 1000 USD with an extra charge of 30 USD. With extra insurance, your loss is covered by us in case of loss or any damage.

REGULAR SENDERS

Do You Have Discounts For Your Customers Who Ship Too Much?
You can send to 220 countries with discounts of up to 30% by making a contract for Corporate Companies that send 4 or more shipments per month. You can send your requests on this subject to our Customer Services and have our Customer Representatives return to you.
What kind of advantages do you provide to your corporate customers?
In addition to the services we provide to our individual customers, we can provide many advantages for our Corporate Customers, such as preparing their own shipments with the software to be installed in their offices, and providing direct door-to-door service from our contracted companies, apart from the price advantage. You can contact our Customer Service for details.
We Are Selling Abroad with E-Commerce, Can We Use Swiss Cargo Transport?
We offer special solutions for our customers who sell abroad with the E-Commerce system on the Internet. We offer special solutions for our customers who sell abroad with the E-Commerce system on the Internet.